SUPPORT
Let’s get it working.
A quick question, a bug report or testing access—send a note.
Help us reproduce it.
Include the app and version, your device and operating system, what you tried, and what happened instead. For connection problems, mention Wi-Fi, Ethernet, hotspot or USB.
Please don’t send passwords, pairing secrets, private photos or unedited logs containing personal information.
Google Play says I’m not a tester.
Closed tests need an approved Google account. Sign in with the account used for the test invitation. If you don’t have one, email us with the app you’d like to try; access depends on the current test.
Which Mac download should I choose?
The downloadable Mac apps support both Intel and Apple silicon. PhoneMulticam requires macOS 13 or later. Open the DMG and drag the app to Applications. If macOS reports a security problem, stop and contact support—don’t disable its protections.
My devices can’t see each other.
Check that they share a reachable local network, that Local Network permission is allowed, and that the network doesn’t isolate clients. A VPN or guest Wi-Fi can interfere. PhoneMulticam still has known connection issues in its early preview.
What works in the camera preview?
PhoneMulticam is for experimentation. Mixed-device recording needs more testing, Wi-Fi issues are being investigated, and Android-to-Mac project collection is not yet compatible. Test a short take and check the saved files before relying on a setup.
Where are the MindGallery beta links?
The signed and notarized Mac beta is on the Downloads page. It needs macOS 13+, has Faces disabled, and expires on 31 December 2026. iOS testing still requires an invitation; there is no public invite link yet. The next Android Play release is not live yet.